腾进队&启程队玉石/冰球棒产品亮点11/22~11/27

mccree   ·   发表于 2022-11-22   ·   玉石/冰球棒参数亮点共创

客户案例篇章

3 条回复   |  直到 2022-12-17 | 184 次浏览

子明
发表于 2022-11-28

The customer is the person in charge of the Hong Kong company's branch in Guangzhou, and the product in demand is our main product, the ice globes. In terms of packaging, the customer selected one of our neutral boxes and made some modifications according to the customer's design as their custom box. The goods will be delivered to the logistics warehouse in Guangzhou, and then shipped to the United States after inspection.  we are very careful with the customer to avoid unnecessary problems. We reply and solve all the problems of the customer. We also take the initiative to help them with the design of the custom box. After a series of proofing confirmations and communication of some details, the customer made the contract after confirming the order. The contract content involved various things. After negotiation, the order was finally implemented. Because the customer only customized the packaging box, and the product did not involve customization, the mass production process is relatively smooth. Here and there just remind the product to do packing protection, avoid extrusion deformation, and identification cards on both sides of the outer box, and four outer box corner guards.

 

The final customer received the bulk goods before the Spring Festival. This batch of goods was given as a gift by their company during the Spring Festival, so the time was very timely. The customer was very satisfied with the cooperation from time to time, which also laid the groundwork for follow-up cooperation.

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子明
发表于 2022-12-3

1The customer is the person in charge of the Hong Kong company's branch in Guangzhou, and the product in demand is our main product, ice globes, In terms of packaging, the customer selected one of our neutral boxes and made some modifications according to the customer's design as their custom box. The goods will be delivered to the logistics warehouse in Guangzhou, and then shipped to the United States after inspection. It is the first time a new customer to make a custom order from us, we are very careful with the customer to avoid unnecessary problems. We reply and solve all the problems of the customer the first time. We also take the initiative to help them with the design of the custom box. After a series of proofing confirmations and communication of some details, the customer made the contract after confirming the order. The contract content involved various things. After negotiation, the order was finally implemented. Because the customer only customized the packaging box, and the product did not involve customization, the mass production process is relatively smooth. Here and there just remind the product to do packing protection, avoid extrusion deformation, and identification cards on both sides of the outer box, and four outer box corner guards.

 

The final customer received the bulk goods before the Spring Festival. This batch of goods was given as a gift by their company during the Spring Festival, so the time was very timely. The customer was very satisfied with the cooperation from time to time, which also laid the groundwork for follow-up cooperation.

 

 

2Ms. Wang, who is from the Guangzhou e-commerce company, mainly does Southeast Asia online platforms. Due to the needs of their platform, her purpose is to develop some new products. For this kind of customer, we need to recommend the products patiently and explain the products in detail. We recommend the six best-selling products of our company to the customers and offer the prices together according to the quantity provided by the customers. After sending samples to the customer, the customer also recognized our quality very much after comparing it with other customers. Since the customer's warehouse is in China, they will directly deliver goods from the domestic warehouse for each order, so they are not willing to prepare more inventory. Finally, with a promise to the customer, if the prepared goods cannot be sold, we can recover the original price, so as not to cause him any loss. The customer is also very satisfied with this service, and finally, the application company agrees to prepare the goods.

 

At present, in continuous cooperation with the customers, we will continue to recommend new products to the customers. The customers do well in online sales, we do well in products, check the quality of products, and timely handle all after-sales problems for the customers, which is our advantage.

 

 

3The guest, Mr. Li, the product you need is a jade roller with a replaceable head, scraping board and some beauty AIDS tool set.

 

This set is selected by the customer according to our product collocation, and the box naturally needs to be customized. After the customer pays the sample-making fee, I will arrange the sample-making. In terms of sample making, I promise that the customer can make the sample repeatedly until it is confirmed, and I can help design the drawings and give better suggestions for the customer's drawings. Product LOGO process to recommend the guests more affordable and practical process.

 

Unfortunately, there were various problems from the beginning of sample making. The LOGO of the rod of the jade roller was blurred due to technological problems. Finally, this problem was avoided through communication and improvement of the process. After a long explanation, the customer agreed to make another sample.

 

Due to a lot of problems during the proofing, the following mass production time is quite urgent. In order to avoid some unnecessary problems, we give feedback to the customers at each stage to let them know the progress of mass production.

 

In the early follow-up stage, we send samples for free to the guests, so that the guests can feel our sincerity. In terms of packaging LOGO design, we also take the initiative to give the guests suggestions and make the effect drawing for reference.

 

 

4Miss Yu is mainly engaged in the Amazon market in the United States. The product in demand is ice ball. They have sold a batch of this product, but they have received many complaints from customers. I have sent her samples in the early stage and her side has done repeated tests on some selling points of the ice ball. The results are all right.

 

For the customization of ice ball glitter, the customer is not satisfied with the amount of glitter we have, so it is necessary to increase the amount of glitter. The quantity of the customer's bulk goods is not large, which in fact cannot meet our MOQ requirements. After frequent assessment, the company finally agreed to reduce the MOQ production for the customer.

 

The customer's product is customized, and an accessory needs to be added to the original set, so I need to cooperate with him to design a layout that is more beautiful and will not cause damage to the original product. I also take photos for him to choose from.

 

During the production process, the delivery time was relatively long because the MOQ was not reached. During this period, the customer was in a hurry to urge the goods, and I always put pressure on the production, almost urging once a day. Finally, the delivery time was delayed by two days, and finally, I was forced to ask the customer to deliver the goods on the same day.

 

Since the products are sent directly to the warehouse of the forwarder, we also unconditionally help the customers paste the required barcode paper, box marks, and other information, which requires labor. The customer did not mention this at the beginning of the order negotiation. Normally, we need to charge the labor fee, especially the barcode paper, which needs to be affixed at the bottom of each box. Finally, considering the cooperation, we did not charge the customer any extra fees.

 

 

5Jian Rui, a British customer, knows that his wife is Chinese, and he can communicate with Chinese and English. He is building a platform similar to our domestic Taobao in Britain. This time, he mainly wants to develop a new product, and the selected product is our patented electric roller.

 

I recommended three colors for him to choose from, and he chose rose gold among the three colors. After the quotation, the customer sent the sample to the customer in Hong Kong, and his friend in Hong Kong forwarded it to him. It is also difficult to place orders at the back, because the quantity she wants is not large, and she wants to ship the goods in two colors. Fortunately, for the first order on her side, she can directly ship the goods in neutral boxes instead of customized boxes, which avoids the problem of box customization.

 

In addition, he requested us to help pack some materials from the customer. For mass goods, he needed to paste the shipping data, and the first batch of goods was shipped smoothly soon, and the second order will come soon. A few days after the customer received the goods, the customer requested that this order should be customized, because the products were well received in their country, he wanted to order in advance for fear of the time of logistics.

 

The customer's speed of reordering was really surprising. The most surprising thing was that he recommended me to one of his friends during the production of the second batch of goods. Of course, this friend also placed the order from me at last, and the sales response from him was also very good.

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子明
发表于 2022-12-17

1This time, they need to purchase a batch of products for a Chinese brand as a gift. Mr. Chen sent the inquiry near the Spring Festival, and the products need to arrive in Beijing in one month after the New Year. I have confirmed with him that the samples are smooth in all aspects, and the final quantity is 1000 sets.

The customer's requirements: the bulk goods need to be sent to different regions in batches, and the quantity of each delivery is variable, which involves the long storage time of the goods in the factory. Finally, the customer determined the latest delivery time of the goods.

During the production period, the customer added 1000 sets, the increase of the number caused problems in our production delivery time. Finally, after communication, the factory added more cooperation personnel, and the delivery time was determined on the basis of not affecting.

At the beginning of the year, the factory is in the stage of resuming work, and the order quantity is not too large, so the processing of some new urgent orders is relatively smooth. I will feed back the production progress to the customers every day to let them know the situation.

After the order is completed, I will help the customers to take high-definition pictures of the products for the customers to publicize and promote the products, and try my best to cooperate with the customers to increase their sales.

 

2When the customer just received the inquiry, he needed to find the end material of raw materials, he needed to find the cheap end material and then export it to be processed into their products. After the communication, he knew that the size requirements of the end material he wanted were relatively large, so it could not be said as the end material at all in our case. After further understanding, he finally knew that the customer wanted to use it to make our heart-shaped scraping board. After knowing these, I recommended the scraping in our stock to the customer, and the customer was also interested in the quoted price.

We sent some samples to the customer for free, and the customer was satisfied after receiving the samples. However, because they just delivered a batch of goods not long ago, it still takes time to place the next batch of orders. At that time, we still quoted the price to the customer and explained the quality of our products in detail.

The end material of the customer's inquiry for raw materials did not specify the specific product to be made. After knowing the size required by the customer in detail, we found that the product the customer wanted to process was made by us. Then, we suggested the customer to purchase the finished product directly to give the customer the advantage in price, so that the customer could give up purchasing materials and processing by himself and buy our products.

 

 

3The customer is a brand owner in the United States. The product he needs is our beauty hockey sticks. He needs to make customized color, customize boutique packaging box and print LOGO.

In the early stage, I mainly communicated with customers about the customization process, provided samples for free, and sent samples to make customers have confidence in the quality of our products.

Brand customers have high requirements for product quality in all aspects. Our factory has equipment and instrument testing for customers' requirements. Environmental test, salt spray test, transportation vibration test and other requirements of the customer have been done, and a third party inspection company has conducted the inspection.

Since the customer got into contact with liquid export for the first time, he found that these products involved some reports after learning about them, so he came to me to learn about them. The customer just didn't know that this product was not that complicated. Later, I recommended the forwarder company we often cooperate with and provided him with some export testing reports of our products. Finally, the export problem was solved smoothly.

 

 

4The customer is a beauty chain store in Britain. This time, they need to find a product as a holiday gift to give to the customers who come to the store on the same day. They have no specific product target, but they have a general price target.

The early stage is mainly involved in the communication of product quality problems, because the jade in the process of radium carving color because the dye will penetrate into the sand pit on the surface of the jade, it is very troublesome to clean up, and the individual can not even be cleaned up. Later, it is decided to use adhesive paper to wrap the place except the LOGO position, so as to avoid the paint overflow to the surrounding area when coloring to the greatest extent.

The customer's order is exported to the UK, because the customer is a brand owner in the UK, so the product needs to undergo a test designated by them, but we just don't have this test, the customer's order volume is quite large, in order to better cooperation in the future, we still cooperate with the customer to make the report required by them, and the cost is also divided into the unit price of the product as previously discussed. The fee is refunded after a certain amount is reached.

We have had a lot of contact with this inspection. We have prepared some preparatory work before the inspection in advance, so as to facilitate the inspection personnel and improve the efficiency of the inspection. We will answer the questions raised by the inspection personnel one by one and give feedback to the customer.

 

 

5British large business super products extension, inquiry customer Mr. Li. Three types of jade scraping boards are needed, with a total quantity of nearly 20,000 pieces, which is large and needs customization. The quantity to be considered is large, so we directly quoted the base price to the customer in terms of price, and the customer was also satisfied with the quotation, and then agreed to see the factory.

During the inspection process, Mr. Li was very satisfied with our factory environment and quality requirements. After communicating with some details, the order was confirmed very quickly.

In the production process, due to the requirements of the terminal, some changes were made in the process, such as the LOGO on the color box and scrapping, as well as some labels on the outer box, which virtually increased the cost of the factory. After communicating with the customer, they were also relatively easy to communicate with each other, and finally solved the increased cost by half.

Throughout the whole project, the customer was very forthcoming and satisfied with our cooperation. The inspection process was also very smooth. When a few boxes of each style were randomly checked, the quality of our products was affirmed, and finally the goods were shipped to foreign terminals on time with our joint efforts.

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